Total Quality – A Strategic Issue for the 1990’s
Having been involved in implementing Total Quality (TQ) in Pakistan, I am often asked about the progress being made by organizations in implementing TQ as a strategic issue.
Total Quality Leadership (TQL) Model
After the World War II, Japan was in a state of crisis. It was struggling to rebuild its economy and put people to work.
ISO 9000 – Abacus Experience in Pakistan
ISO 9000[1] and TQM are probably the most talked about topics in Pakistani corporate world today.
Lead the Change from the Inside Out: Principles and Practice of Motivation
A large company had been continuously losing its market share since 1994. With the ever-increasing cost of operations coupled with poor customer service and vendors/dealers relations, added with lost employee’s integrity, loses were at all-times high in 1998.
Leading the Change from the Inside Out
Since the past one decade or so, a lot is being said about the “change”. Almost every individual and every organization is dissatisfied with the status quo and is desirous of “change”.
Towards A Total Quality Culture
Having been involved in implementing Total Quality (TQ) in Pakistan, I am often asked about the progress being made by organizations in implementing TQ as a strategic issue.
Managing Change Balancing Business and People Side of Change
Change comes these days whether we want it or not, sweeping through our lives and organizations like a fast train on a straight track.